Support
Something not working, or a question about your status? Reach a real person by email or from inside the app. We reply in English, French, Haitian Creole, Spanish and Arabic.
Email support
Write to contact@nextstatusai.com from the address linked to your account. Include your full name and a short description of the problem so we can find your account quickly.
Write an emailIn-app Help & Support
Signed in? Open your profile and tap Help & Support. You can send a message, choose a category, and attach details about what you saw. Messages go straight to our team.
Open the appResponse times
We answer every message. Most questions are answered within 1 business day. Account, payment or security issues are handled first, and urgent safety matters should be marked urgent in your message.
What we can help with
Sign-in and accounts
Cannot sign in, verification email never arrived, wrong name or language, Apple or Google sign-in problems, deleting your account.
Documents and forms
Uploads that fail, checklists that look wrong, missing fields in a form draft, or a document you cannot open again.
Deadlines and reminders
A reminder that did not arrive, a date you believe is incorrect, or notifications you want switched off.
Privacy and data
Questions about what we store, who can see your information, or how to export and erase everything about you.
Billing and premium
Charges you do not recognise, the free trial, cancelling or changing a plan, and asking for a receipt.
Language and accessibility
A translation that reads badly, missing text in Haitian Creole, French, Spanish or Arabic, or a screen that is hard to use.
Before you write
- Tell us which app you use: iPhone, Android, or the website. A screenshot of the error helps.
- Include the form or screen name where the problem happened (for example “I-821 checklist” or “TPS tracker”).
- Never send passport numbers, receipt numbers, or immigration documents by email. Send them from inside the app instead.
Guides you can read right now
Important: we are not your attorney
NextStatus AI gives educational information to help you understand your situation and prepare. It is not legal advice, does not create a lawyer-client relationship, and cannot decide your case. Support replies are about the app itself. For advice about your own immigration case, talk to a licensed immigration attorney or an accredited representative recognised by the Department of Justice. If you are in immediate danger, call 911.